Reality television may provide the reality check that motivates bosses to improve their automotive service facilities. Watching "Undercover Boss," on CBS, may spur tire dealers and service shop ...

A few months ago, I posted about a friend of mine regaling me with a story about her boss's truly awful decision-making process. (In the interest of full disclosure, details regarding my friend and ...

People have a deep yearning to feel important and validated, and good leadership is about driving and pushing people, but also about letting people know that they can do the job. When Brian Hamilton ...