It was early May 2019. D-Day for our customer relationship management software (CRM) implementation was fast approaching. After months of researching, planning and training, we were about to flip the ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Siebel Systems Inc. is readying a more basic package of ...

Many Canadian businesses fail to realize the full potential of their customer relationship management (CRM) software because of poor integration with existing applications and business processes.

How to install the Odoo ERP/CRM platform on Ubuntu Server 20.04 Your email has been sent Adding an ERP/CRM solution to your company workflow can make a huge difference in productivity. Jack Wallen ...

"We offer the power of Web services, but totally online--no software, no hardware," says Marc Benioff, president and CEO of Salesforce.com and a former Oracle executive. "When all is said and done, ...

Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom ...

In a recent post, I pointed out that Salesforce.com spends the same percentage of revenue on sales and marketing as it did a decade ago. Since CRM is sold, in part, as a way to make sales ...

The San Francisco customer relationship management software provider Salesforce.com Inc. has completed its biggest sale to date, to Citigroup Inc. The vendor announced the sale last week during a ...

AT&T Wireless Services Inc. says it’s still rebounding from a glitch caused by the rollout of a customer relationship management software system that prevented customers from activating their phone ...