Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

While officials with Baltimore Gas and Electric (BGE) said they are working to address call center issues, customers continued to voice frustration. Howard County resident Joseph Johnson said he has ...