EasyVista Research Finds AI Is Widely Adopted in ITSM, Scaling Its Impact Is the Next Challenge

EasyVista research shows strong AI adoption and satisfaction in ITSM, but only 12% of organizations report fully mature ITSM ...
Forbes

ITSM Meets Process Intelligence: Here's Why They're A Perfect Match

The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

Cloud ITSM Market Size by Solution Type, Deployment Mode - Global Forecast to 2031

The global cloud ITSM market is projected to grow from USD 11.09 billion in 2025 to USD 23.04 billion by 2031, at a CAGR of 13.0%. Key drivers include IT process automation, hybrid workforce ...
Government Technology

Local Governments Transform Internal Operations and User Experience With ITSM

Agencies often struggle with aging legacy systems, manual processes, and fragmented monitoring and service tools. Modern IT Service Management (ITSM) provides automation and self-service capabilities ...