Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

Michael Goshka is CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. I still remember the early days of launching my startup. My ...

NEW YORK, April 03, 2025 (GLOBE NEWSWIRE) -- Verizon (VZ) today announced the next evolution of its multi-year consumer business transformation, with a strong value commitment designed to strengthen ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

With customers now discovering content across traditional search engines, LLMs, social media, and beyond, the need for an integrated, omnichannel strategy is more important than ever. Relying on ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well! After all, we SEO ...

667% NPS Surge Driven by 100% US-Based Expert Team and Customer-First Approach ATLANTA, April 8, 2025 /PRNewswire/ -- Fusion Connect, a Morgan Stanley company and a proven leader in cloud ...

UPS Ground Saver® and UPS® Ground with Freight Pricing Expand Customer Options, Powered by the Reliability and Best-in-Class Trust of UPS ATLANTA--(BUSINESS WIRE)-- UPS (NYSE: UPS) is doubling down on ...

HOUSTON--(BUSINESS WIRE)--Lightning Step, a leading provider of integrated CRM, EHR, and RCM solutions for behavioral health practices and facilities, has appointed Morganne Rudd as its new Vice ...