According to recent research from PwC, 32% of consumers "would stop doing business with a brand they loved after one bad experience." But brands generally lose more than just revenue through bad ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

We’ve all experienced service failures—those moments when something goes wrong during what should be a routine interaction with a business. But what separates good companies from truly exceptional ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter Monday ...

Apple and Goldman Sachs have agreed to pay $89 million for alleged gross customer service failures related to Apple Card, the Consumer Financial Protection Bureau (CFPB) said Wednesday. Apple Card, a ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

WASHINGTON (Reuters) - U.S. lawmakers threatened United Airlines and other carriers on Tuesday with legislation aimed at improving customer service after a passenger was hauled down the aisle of a ...