Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. In today's digital age, email remains a critical channel for brands ...

Opinions expressed by Digital Journal contributors are their own. The retail industry has long grappled with the challenge of effectively communicating with a diverse customer base. Traditional ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

Over the past five years, there has been a shift in the usage of Microsoft’s Viva Engage platform towards an official corporate communications channel rather than a knowledge-sharing platform, the ...