There is something about a boarding gate that turns perfectly reasonable adults into creatures of chaos. Maybe it is the ...

It's no secret that people will do a lot of things to be more comfortable on an airplane. Recently, one Salt Lake City gate agent decided to make her day ...

From printed boarding passes clutched like precious artifacts to overhead bin hovering that would make a helicopter pilot ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

An AA passenger was unable to access a service the airline had promised due to an employee's unilateral action ...

Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...