There are countless ways to pose a question, each with its nuances and contextual layers. From the straightforward "what is ..." to the open-ended "how can I ..." the queries can be as diverse as the ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

In my previous article on two-system integration, I discussed the four steps for effective integration. Just to recap, those steps are: Step 1: Define the use case; Step 2: Seek solutions for the use ...