Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

Microsoft has introduced 30 new CRM skills designed to help teams work with the Dynamics 365 CE through Copilot tools and agents. On the Microsoft Dynamics 365 blog, Deva Rajamohan wrote that the ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

Most businesses don’t realise they have a CRM problem until it starts affecting revenue. Sales teams miss follow-ups. Marketing generates leads that never convert. Customer service teams respond late ...

Managing customer relationships at an enterprise scale is no longer just about storing contacts and tracking deals. Sales teams now expect their CRM to surface the right opportunities, flag at-risk ...

Microsoft CEO Steve Ballmer Wednesday outlined some of the products and services Microsoft has come up with to solve the problems of midmarket customers, including a hosted customer relationship ...