Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Oct 17, 2019, 01:14pm EDT Dec 15, 2020, 12:21pm EST This ...

When it comes to the customer journey, service is both the Achilles heel and an overdue opportunity to deliver new experiences and value. Over the years, executives viewed service less as a touchpoint ...

Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense. Customer success needs to be part of a company's DNA — no one will dispute ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Okay, time to start the New Year the right way - with a guest post from a long-time friend whom I've only met a couple of times in person but known for years - ah social - Thomas Wieberneit. First, ...

Customer service is not given much importance in this part of the world, unlike in some countries where businesses engage in a cut throat competition to provide the best services for their customers.