BOSTON, JAN. 19, 2021 – CodeBroker, the pioneer in mobile and digital coupons, today announced CS Resolve, a digital appeasement solution that provides instant value to an unhappy customer, for ...

At some point or another, you’ve likely received a defective product you’ve purchased from a retailer. Or, perhaps a service you paid for doesn’t meet agreed upon expectations. Whatever the case, ...

A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

When you're in an argument with someone you know, it's easy to clam up, get defensive, or lose sight of how to solve the problem. Get in a more constructive mindset by adopting some customer service ...

STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Banks often tout great customer service, but their customers seem to have a different opinion. A recent survey found that banks lag behind other well-known companies in terms of customer service.

Consumers are increasingly adopting unofficial third-party genAI tools, such as ChatGPT, Google AI Overviews, and Apple Intelligence, to resolve their customer service issues, the research firm found.

Aisera, a startup developing what it describes as an “AI-driven” support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with participation from ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Maine Public Utilities Commission warned Central Maine Power Co. Wednesday it could face a $500,000 fine and other sanctions if the AVANGRID-owned utility did not immediately address ongoing customer ...