The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Large manufacturers depend on SAP to manage people, parts, contracts and billing. Vigience Field Service brings that data into Salesforce Field Service, enabling dispatchers to: View SAP equipment ...

As home and facilities visits have returned to pre-COVID levels, Salesforce adds AI-powered features to its platform to make the work of mobile technicians safer and more-efficient Salesforce on ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...