Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

Zendesk acquires AI startup Forethought to expand agentic customer service capabilities, integrating automation, ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a reflection of the company's product strength, ...

Customer experience and contact center solution provider Genesys has formed a strategic alliance with Zendesk, a company that delivers cloud-based customer service solutions. Once Genesys' cloud ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...