Six years after the lockdown propelled the company's adoption in workplaces, Zoom continues its expansion into all facets of enterprise-level comms — as highlighted by its diverse product portfolio, ...

Claudeforce runs on top of Salesforce “via our new AIforce UI harness…. Here, the UI is the AI — allowing you to build custom apps dynamically and answer any enterprise question,” said Benioff in the ...

Conversational AI has been around for decades, going back to the first instances of automatic speech recognition (ASR) and natural language understanding and processing (NLU/NLP). These technologies ...

Last November, Microsoft debuted Work IQ – the “intelligence layer” behind Microsoft 365 Copilot and its AI agents. Work IQ grounds Copilot on each individual user’s data (email, files, meetings, ...

“Enterprise outbound has traditionally meant long deployment cycles, complexity, and platform risk. We’ve built our solutions to solve these problems,” said David O’Leary, CEO of contactSPACE in the ...

An employee uses an unauthorized AI-enabled meeting summarizer app that stores the data it generates off-site, then pastes the transcript into a browser-based AI assistant to generate a summary of the ...

Microsoft is sticking to the message that Copilot adoption and usage are a growing part of its profits. The company said the number of customers with more than 50,000 Copilot seats increased more than ...

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...

Today’s Verint is not the same as last year’s Verint. Here’s the timeline: The following Q&A with Williams provides some context on what the new Verint has been doing in the months since the merger ...

This week’s earnings call was also notable in Salesforce’s emphasis on its new term: the “agentic enterprise.” First used during its October 2025 Dreamforce event, the term “agentic enterprise” was ...

For years, enterprises have worried about technical debt, the long-term costs created by taking shortcuts in software development. Now, thanks to the growing prevalence of generative AI applications ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...