SonicWall execs say that they hope the new partner excellence facility, which will house the insourced tech support, will be a best practices model followed by other channel companies.

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential ...

Outsourced IT support combines the knowledge, experience, and manpower of a fully-staffed IT department, with the flexibility of freelance IT support to make an ideal tech support solution that ...

There are plenty of ways to outsource a company’s IT functionality, including outsourcing tech support centers, creating a nearshore team to support in-house tech teams and completely ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

Outsourced tech support is on the rise, as 35 percent of hospitals with more than 100 beds expect their tech support outsourcing spend to grow by 100 percent by the end of the year. However ...

With 15 years in the IT and Communications industry, Ben Capas offers valuable insights into why businesses should outsource their IT support.

Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines ...

One of the most popular movements afoot in outsourcing is for technology vendors to outsource their first-level support, often to firms that are offshore (India is one of the most popular ...