We continue to receive complaints from NYSEG customers about their high energy bills. It's a story we've been following since July 2024.

New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters.

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they ...

SAN DIEGO — Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department. The ...

Following a KXAN investigation in September showing customers’ concerns of suspected overbilling with Austin Water’s new smart meters, the director of Austin Water is defending the digital ...

Rochester, N.Y. RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints o ...

Lucknow: UPPCL is working to modernise electricity services by installing 2.73 cr smart meters across the state, of which ...

It comes after a Government consultation was launched earlier this month with the aim of "driving improved rates of meter ...

We asked readers to submit their questions about NYSEG, RG&E smart meters and the installation process. Here we deliver the answers.

The Loveland Utilities Commission got the chance Wednesday to review city plans for rolling out Advanced Metering Infrastructure (AMI) or “smart” meters.