A woman disputes a $500 cleaning fee from Thrifty after renting a car for a friend. Here's how Consumer Rescue helped fix ...

Six months after Zimmery Harvey returned his last rental car, Dollar surprised him with a $1,900 “final invoice.” The car rental company says it neglected to charge Harvey the required $10-per-day ...

A Florida man returned from his latest cruise to find his vehicle splotched with hardened sea salt at Port Canaveral. His response earned him and his wife a lifetime ban from Royal Caribbean. An ...

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long ...

Six months after Zimmery Harvey returned his last rental car, Dollar surprised him with a $1,900 “final invoice.” The car rental company says it neglected to charge Harvey the required $10-per-day ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories ...

A Florida man returned from his latest cruise to find his vehicle splotched with hardened sea salt at Port Canaveral. What he did in response earned him and his wife a lifetime ban from Royal ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Could a rental car company charge you for damage two years after you last laid eyes on the vehicle? A Budget Rent a Car customer discovered the answer to that $2,324 question is, bizarrely, “Yes.” Now ...

A Florida couple came home from their last Royal Caribbean cruise with thousands of dollars in unplanned purchases. They say a dangerous scam is operating out of a beauty shop in Nassau, the Bahamas.