AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

Sabio Group Strengthens Operating Board with Two Key Appointments. Sabio Group contact centre transformation services ...

Workplaces urged to ditch the Christmas gifts, as two thirds of workers admit they don’t like secret santa Jukebox Marketing ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to ...

Trust in AI depends on knowing when to escalate. A well-governed system ensures that AI defers to human judgment in complex, ...

IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI Contact Centre ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029 New research from Cavell explores the latest trends in customer experience (CX) ...