Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

RingCentral Contact Centre integrates NICE’s CXone cloud contact centre with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing ...

Flexible Working vs. Hybrid Working – What are the Implications for Your Business?Natalie Calvert, Founder of CX High Performance.

Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often inaccurate or unclear and are costly and time consuming. NICE ...

Calabrio has been selected as the Highly Commended finalist in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards.

Industry giants, newcomers, and innovators came together last night at the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 to celebrate the very best in customer service and contact ...