Strategic acquisition of Argentina-based contact center provider strengthens PEAK's Latin American presence and expands its bilingual customer experience capabilities.

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Independent news and analysis of technology services across Latin America and the Caribbean, for decision makers on every side of the deal. Since 2009, the job has been the same: to be the publication ...

Customer service is undergoing a profound transformation, and customers are increasingly using self-service options, says ...

Clients are cutting descretionary spendings and demanding AI gains. Vendors are reducing onsite delivery to keep margins ...

A complicated tax system, restrictive labor laws, and high interest rates have raised the cost of doing business in Brazil.

Wipro's "Americas 1" unit dipped 2.1% sequentially. It sets up a test for Mexico, its primary nearshore hub: is it a margin ...

BPOs can assess new recruits during the three-month training period and retain only those who meet their requirements. The ...

President Laura Fernández dismisses Foreign Trade Minister Indiana Trejos amid allegations that key negotiation details were ...

Private members' clubs come at a premium, but offer exclusive access to influential and wealthy circles. Are the network, ...

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