Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Roughly 3 in 10 employees are frequent users of AI in their jobs, meaning they use it daily or a few times a week.

Israel and the US say Lebanon is not included in a two-week ceasefire deal with Iran. PM Benjamin Netanyahu says Israel ...

Anthropic's Mythos Preview and Glasswing spark a defense view on patching, inventory, segmentation, and Zero Trust—with practical steps to harden systems now.

If you have ever been on a phone call and tried to adjust the volume on iPhone and found the volume buttons aren’t responding ...

Gauteng premier Panyaza Lesufi has finally succumbed to pressure from the DA Gauteng for the devolution of the powers of the South African Police Force (SAPS) in the province. He made this statement ...

Not all heroes wear pink - but some do.

Randy Shoup discusses the "Velocity Initiative," a transformation that doubled engineering productivity and modernized eBay’s DORA metrics. He shares the technical playbook used to scale 4,500 ...

Add Yahoo as a preferred source to see more of our stories on Google. Image Credit: Shutterstock. Telemarketing calls are an unyielding annoyance of the modern world- constantly irritating you and ...

A common assumption is that restricting eligibility reduces risk of premature access or errors in assessing cases. But for ...

Morgan Freeman stunned a reporter when he pushed back against racial labels instead of repeating expected talking points. Rather than playing along with agenda-driven questions, he challenged the ...