The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Q4 2025 Earnings Call March 13, 2026 8:30 AM EDTCompany ParticipantsSimon Cairns - Chief Executive OfficerMichael Amaro ...

The cost base reset, termed “fundamental,” is being supported by differentiated pricing terms that “reduce earnings variability, and support stronger long-term partnerships.” Chief Financial Officer ...

The Owensboro-Daviess County Regional Airport board of directors announced last week that it has recommended United Express to be its next federally subsidized Essential Air Service (EAS) carrier.

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

In a 2025 survey, JD Power found that Subaru had the best reputation for being a trusted brand when it came to servicing its ...

For those who couldn't make it to House of Hope in person, some businesses like Valois Restaurant and Hyde Park Hair Salon ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

Customers want to read reviews and businesses need reviews to attract customers. But the constant demand for reviews could be creating a feedback backlash, experts say.

Add Yahoo as a preferred source to see more of our stories on Google. Credit: the_burtons/Getty Images Dealing with customer service has to be one of the circles of Hell (if only for the awful hold ...