Troubleshoot problems with Microsoft Authenticator
No Microsoft Authenticator notifications when the app is closed If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Make sure the app …
Got new phone Authenticator app not working g - Microsoft Q&A
2 days ago · If your new phone is not receiving notifications from the Microsoft Authenticator app, there are a few troubleshooting steps you can take: Check Notifications Settings: Ensure that …
Authenticator app is not working - Microsoft Q&A
Jul 22, 2025 · Update the app: Head to your app store (Google Play or App Store) and make sure Microsoft Authenticator is up to date. Outdated versions can cause all sorts of problems, like …
Authentication did not complete - Microsoft Support
If you received an "Authentication did not complete" message it could be for one of the following reasons: App is locked: Make sure Microsoft Authenticator is unlocked on your device.
My Authenticator app is not working - Microsoft Q&A
5 days ago · Hi, after updating my graphics card and motherboard the computer needed a restart after that I get a message that something is wrong with my pin code setting and that I should …
Authenticator app doesn’t work - Microsoft Q&A
Dec 21, 2025 · If your Authenticator app is not working after switching to a new phone, you will need to set up multifactor authentication (MFA) on your new device. Here are the steps you …
My microsoft authenticator is not working properly signing into …
Dec 26, 2025 · Remove the existing account from the Microsoft Authenticator app. Select Configure and follow the instructions to reconfigure the app. Alternative Verification Methods: If …
Can’t access Authenticator app on new phone and don’t have …
6 days ago · Set up a new authenticator app: Once your IT support has reset your MFA settings, you can install the Microsoft Authenticator app on your new phone and set it up again. Make …
Authenticator app not workinh - Microsoft Q&A
Jul 7, 2025 · We understand you're facing an issue with your Microsoft Authenticator app not producing a 6-digit code, and we want you to know you're not alone in this. We're here to help …
How to fix the Authenticator app problem? - Microsoft Q&A
Jun 17, 2025 · From what you’ve described, it sounds like the issue may be related to your Microsoft Authenticator app not generating verification codes after switching to a new phone. …
Common problems with two-step verification for a work or …
Set up password reset verification for a work or school account Install and use the Microsoft Authenticator app If you've tried these steps but are still running into problems, contact your …
Authenticator not sending code on app - Microsoft Q&A
Jun 16, 2025 · Click Add method > Authenticator app, open the Authenticator app on your phone, tap Add account > Work or school account, and scan the new QR code. Verify your app and …
Authenticator app/Outlook app not allowing login - Microsoft …
4 days ago · The Authenticator app can generate verification codes even without a signal. Contact Support: If none of the above solutions work, you may need to contact your IT support or …
Authenticator app will not show prompt to type in two digit ...
Feb 22, 2025 · Here’s what you can try if your Authenticator app isn't showing the prompt for the two-digit verification code: Check Notifications: Make sure that notifications for the …
Authenticator App not working - Microsoft Q&A
Jul 10, 2025 · Select the product you’re having trouble with (like “Microsoft account” or “Account Recovery), then choose to chat with a support agent or explore other contact options. If You're …
I got a new phone and now my Authenticator isn’t working
Jan 17, 2025 · I already deleted an email account from Authenticator, disabled 2FA from that email account, got a 2D barcode from that account and scanned it in Authenticator. Still not …
Authenticator not working on my new iphone - Microsoft Q&A
Oct 25, 2023 · Hi there, When asked to present the code on the Authenticator app it only appears on my previous iPhone and not the new one. Please help.
Microsoft authenticator is not working properly - Microsoft Q&A
Nov 15, 2024 · To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app Open Microsoft Authenticator. Tap the three vertical …
Microsoft Authenticator FAQs - Microsoft Support
Why isn't Microsoft Authenticator available for PC or Mac? Microsoft Authenticator is not available for desktop computers because authenticator apps are typically designed for smartphones for …
Authenticator app is not cooperating with new phone.
Jun 7, 2025 · This is a common issue when switching phones, especially with Microsoft Authenticator. Since you no longer have access to your old iPhone (iPhone 12), and the …
How do I make my Authenticator work on my new phone
Jul 24, 2024 · I got a new phone and now my Authenticator app is not working on my new phone.
Authenticator app not working and cannot login to account.
Jul 14, 2025 · I changed phones and my Authenticator app now will not work. However, it was the only security measure I had on my phone. As such, the normal method of logging in and …
I cannot log in to my outlook account on my new iphone.
6 days ago · I recently got a new iphone and have been unable to log in to my outlook account. My authenticator app is also not working properly. I have deleted the authenticator and outlook …
How to use two-step verification with your Microsoft account
If you turn on two-step verification, you'll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted. When two-step verification is turned …